Fundprinting--About | Frequently Asked Questions (FAQs)

Main Topics

General Questions
Questions About Documents Supported
Questions About Ordering Online
Questions About Fundprinting Books
Miscellaneous Questions

General Questions

How do I contact you?

For the fastest response, please contact us via our QOOP Support Form*. (For more information about our company and additional contact info, please see our About page. If you would like to request a sample or a quotation, please see our Request for Quote page.)

*Note that Fundprinting is a subsidiary of QOOP, Inc, and this page is located on the QOOP site. (The page will be opened in a new browser window or tab.)

Who is QOOP?

Fundprinting.com is a QOOP, Inc. website. QOOP is an on-demand printer and can be visited at http://www.qoop.com.

I don't know anything about printing—how do I get started?

We have a short "how to build your book" video that provides an overview of the process and demonstrates how you can quickly and easily create your documents. View the video.

Why do I want serialization in my books?

Fundprinting.com allows you to add book numbers to the covers of your books and the inside pages. So, say you need 500 books, and you want to start on book no. 201, you can number the covers and pages "Copy No. 201", followed by "Copy No. 202" for the next book, and so on. This will save your organization time by not having to number books by hand. You will also have the additional security of having the book number on the pages, which will make it obvious if someone makes copies of a particular book since the book number will also be on the photocopied pages. You can also add watermarks such as "Do Not Copy", "CONFIDENTIAL" or your watermarked logo to the pages.

How will my books look when printed?

The books will look great! If you have potential investors or clients who need to see Financials, PPM's, or Business Plans, putting them into "book" format will enhance your professionalism and increase your chances of success. We print on state-of-the-art digital presses using bright-white, 80lb stock to give you crisp, professional results. Our covers are printed in full color on bright-white, 100lb glossy stock and then laminated for a smooth, glossy finish.

If I choose the black and white printing, is the cover also in black and white?

No, the cover is always printed in color.

Can I really print just one copy?

Yes.

And it won't cost me any more?

No. Well, maybe. One book will cost you the same price per book as if you ordered 99. We do offer volume discounts for orders of more than 100 books (books must be shipped to the same address to qualify for volume discounts). However, you will pay a lot more in shipping if you order them one at a time, so we don't recommend it.

How much will it cost me?

We have a simple pricing* structure: Each black and white book costs $9.50 plus four cents ($.04) per page. Each color book costs $9.50 plus 30 cents ($.30) per page. We offer volume discounts for larger quantities as follows (quantity discounts apply only to the same book shipped to the same address):

101-250 books: 10% discount
251-500 books: 15% discount
501-1000 books: 20% discount
1000+ books: 25% discount

Here are some sample prices* for various book sizes:

	1 B&W Book	100 B&W Books	250 B&W Books	1000 B&W Books	1 Color Book	100 Color Books	250 B&W Books	1000 Color Books
25 pages	$10.50/ea	$9.45/ea	$8.93/ea	$7.88/ea	$17.00/ea	$15.30/ea	$14.45/ea	$12.75/ea
75 pages	$12.50/ea	$11.25/ea	$10.63/ea	$9.38/ea	$32.00/ea	$28.80/ea	$27.20/ea	$24.00/ea
200 pages	$17.50/ea	$15.75/ea	$14.88/ea	$13.13/ea	$69.00/ea	$62.55/ea	$58.65/ea	$51.75/ea

*All pricing is given in US dollars (USD$)

Can I get a sample?

Yes; in fact, before you print 100 documents, we encourage you to print a sample of your book—it is inexpensive and you can confirm exactly how your document will look. To enquire about obtaining a free sample, please see the Request for Quote page for our contact information.

How secure will my documents and information be with Fundprinting?

You can be sure that your financial documents and your personal information will be secure and treated with confidentiality. All of our servers are in secure data centers and we use firewalls and various other security measures to protect your personal information and your documents. For additional information regarding your personal information, see the QOOP Privacy Policy*.

*Note that Fundprinting is a subsidiary of QOOP, Inc, and this page is located on the QOOP site. (The page will be opened in a new browser window or tab.)

Questions About Documents Supported

What kinds of documents can I print?

We print only from PDF files to ensure that your printed book looks exactly like you intended. We print documents in either standard 8.5" x 11" (21.57cm x 27.94cm) letter size or 8" x 10" (20.3cm x 25.4cm) size (some additional sizes available upon request). The inside page are printed double-sided in either black-and-white or color (covers are always printed in color). All documents must be at least eight pages long, and no more than 800 pages long.

Can I print my documents in Microsoft® Word format?

No, we currently require that your documents be uploaded in Adobe® Acrobat® ("PDF") format. PDF ensures that your documents print the way that you want them to, and prevents them from being changed.

I don't own a copy of Acrobat. How can I make my documents into PDFs?

Here are some alternatives if you do not own a copy of Acrobat:

Adobe has a plug-in for Word that enables you to save your Word documents in PDF form. Visit the Adobe website (http://www.adobe.com) for more information.
You can use Adobe's online PDF creation tool at http://createpdf.adobe.com
The OpenOffice application suite (available via free download at http://www.openoffice.org) can read Word files and has a PDF export function built in.

Are there any special requirements for making the PDF file?

Yes. You should be sure to embed all fonts, and—for best results—set the compatibility to Acrobat 5 (PDF 1.4). There is a 15MB limit on the file upload size. (A typical 50 page book is around 1MB, so the only time you should encounter a file size limit is if you're embedding lots of photos.)
   All the pages in the file must be the same size—do not include oversized pages or any spreads. We do not support perforated documents or other special paper handling instructions.
   When creating the file, use at least 300 dpi resolution-and preferably 600 dpi-as the target printer resolution. The color space should be RGB for best color reproduction, though we do support CMYK. Do not use color corrected color spaces, as they will produce unpredictable results. Do not use spot colors (they'll be ignored).
   If your document has any images or non-white backgrounds that extend to the edge of the page, you need to make the page larger so that when it is trimmed to size, you don't get any white around the edge. If you aren't printing anything outside of the normal page margins, you can ignore this.

Here are the image sizes required for pages that require a bleed:

Book Size	Page Size*
8" x 10" (20.32cm x 25.40cm)	8.2" x 10.2" (20.83cm x 25.91cm)
8.5" x 11" (21.59cm x 27.94cm)	8.7" x 11.2" (22.10cm x 28.49cm)

*Including bleed area.

I am using the PDF Maker utility in Word; how do I make adjustments for all the different settings?

The options for the PDF Maker utility are found in the AdobePDF menu, under Change Conversion Settings / Advanced Options.

Why is there printing on the spine of some books, but not on others?

The spine is the folded-over part of the cover where the pages are bound together. We can print a title on the spine if the book is thick enough. If your book is greater than 90 pages long, there will be an edit box at the bottom of the cover options page where you can enter/edit the title to be printed on the spine. We will also add the book number to the end of the spine text. However, if your book is less than 90 pages, the edit box will not be displayed, and we will not print anything on the spine because there is insufficient space to print a spine title on books with less than 90 pages.

Can I use our own custom covers?

Yes. You will need to create separate PDF files for the front and back outside covers, which you then upload on the cover options page. If the covers have a white background color, the files should be the same size as the rest of the document (8" x 10" or 8.5" x 11"). But if your covers have a different background color, or have any images that extend to the edge of the page, you'll need to add bleed to the covers to avoid having a thin white stripe along the edges of the covers when the book is trimmed to final size.

Please also note that it is not possible to print on the inside-front or inside-back covers respectively. Cover artwork should only be submitted for the outer front and back cover. The inside covers will be blank.

Here are the image sizes required for covers that require a bleed:

Book Size	Cover Page Size*
8" x 10" (20.32cm x 25.40cm)	8.1" x 10.2" (20.57cm x 25.91cm)
8.5" x 11" (21.59cm x 27.94cm)	8.6" x 11.2" (21.84cm x 28.49cm)

*Including bleed area.

Note: No bleed is required along the fold (spine) of the book, only along the outside edge.

Do you support A4 sizes?

Yes, but this requires a special order and a minimum of at least 50 units. Please see the Request for Quote page for our contact information to request a quotation for special orders in A4 or other sizes.

I can't see the watermark in the document preview. Is something wrong?

Probably not. To make the watermark light enough to print properly, it is almost invisible on the screen. The watermark is positioned roughly in the center of the page, tilted at a 45-degree angle. If you look carefully on pages where there is a fair amount of white space in the middle of the page, you should be able to make out the watermark.

Questions About Ordering Online

When I place an order, I'm sent to a QOOP shopping cart. Who are they?

Fundprinting.com is a part of QOOP, Inc. Fundprinting.com uses the QOOP web printing engine to deliver the highest quality, lowest cost printing to our customers. We also use their shopping cart to process credit card orders.

When will I get my order?

For All Orders: Your order will ship in 3-5 business days after you order (weekends and holidays are not considered business days and are not counted for purposes of determining printing and shipping time). Actual shipping time will depend upon your destination location and the shipping method chosen at the time you confirm your order. Because we have no control over third party shippers, we cannot guarantee delivery dates.
For Domestic (U.S.) Orders: Domestic orders sent via DHL Next Day will arrive the next business day after completion of printing. Domestic orders sent via DHL Ground generally arrive within 5-7 business days. When your order ships, you will receive shipper tracking information via email.

If you send large orders ( > 30 books) via DHL Ground, keep in mind that DHL treats each box shipped via Ground as a separate shipment, so you will likely not get your order all at the same time.

For International Orders: International orders sent via DHL normally arrive within 3-5 business days after completion of printing. Orders sent via international first class mail normally arrive 4-6 weeks after completion of printing. If you chose DHL Worldwide Express, we will email you the tracking number. Unfortunately, UPS/International mail delivery does not provide tracking numbers and with confidential documents, this method of shipping is not recommended.

My order status has said "In Printing" for several days.

Yes, that is normal. Your order status will show "In Printing" until printing is completed and your order ships. Printing typically requires 3-5 business days.

Do you ship internationally?

Yes, we ship worldwide using DHL Worldwide Express and UPS/international mail. DHL Worldwide Express delivery times vary by country but it is faster and safer than the less expensive UPS/International mail option. With the recent strengthening of foreign currencies against the US dollar, international shipping has become very inexpensive on a per book basis. Please see the Request for Quote page for our contact information to optain international shipping quotes.

What type of shipping is used?

We ship via DHL for domestic US orders and we ship worldwide using DHL worldwide Express and UPS/international mail. For non-US orders, DHL Worldwide Express delivery times vary by country but it is faster and safer than the less expensive UPS/International mail option. For large orders, we can use your preferred shipping company and bill your account number, or—to help reduce freight costs—we can obtain quotes from other vendors that specialize in large shipments.

What is my international tracking number?

If you chose DHL worldwide Express, we will email you the tracking number. Unfortunately, UPS/International mail delivery does not provide tracking numbers. Therefore, we highly recommend that you use DHL or request us to use another express shipping company that provides tracking services for international shipments.

Where do my products ship from?

Fundprinting prints its books in upstate New York, USA.

Why did I not receive an order confirmation or shipment confirmation email?

Please check your "junk email box". To prevent this from happening again in the future, you can add the fundprinting.com and qoop.com domains to your "safe" list. Alternatively, you can check the status of your items by logging into your account at: https://store.qoop.com

Why did I receive only part of my order?

Items may require separate shipping due to size or production issues. You will receive multiple shipper tracking emails if this is the case.

I'm having trouble placing my order online. Could it be a problem with my computer?

We apologize for the situation you encountered. Please check your cookies settings—cookies must be on for our sites to work. Otherwise it could be a temporary problem with one of our servers, or due to an issue with the Internet that is beyond our control. If an error page was displayed when you attempted to place your order, then our developers are automatically sent an email notifying us of the situation so that we can troubleshoot the problem. Problems are often only temporary, so please try again later if you're having trouble now.

Which browsers will work with the online ordering system?

Our site is optimized to work with Internet Explorer, FireFox (Mozilla), Safari, and Opera on both PCs and Macs.

How do I pay for my online order?

We accept Visa, MasterCard, American Express (Amex) and Discover cards.

Does the shopping cart store my credit card number?

Our partner QOOP has firewalls in place and uses encrypted communications when passing credit card data to the credit card merchants to charge your card. On our servers we only store your name and the first four and last four digits of your card (but not your card's security code) and that data is stored in a database behind our firewalls.

How does Fundprinting/QOOP protect my personal information?

QOOP's servers are in secure data centers and we use firewalls and various security practices to protect your personal information. Please see our Privacy Policy.

When is my card charged with the purchase?

Your credit card is not charged until your order is shipped.

How do I know if Fundprinting/QOOP has received my online order?

You will receive an email from QOOP to confirm that your order has been received along with detailed information about your order.

Can I check the status of my order?

The status of an order can be tracked by logging into your account at https://store.qoop.com

How can I cancel an order?

Our system is automated, and production is custom and printed just for you, so—unfortunately—you can't cancel orders once they have been placed. If you want multiple copies of a book we strongly suggest you print a single copy first to make sure it comes out just the way you want. We will gladly replace any defective products you receive from us.

Can I return my item if I do not like it.

All sales are final and the book was made just for you. However, we will gladly replace any products that have manufacturing defects.

Questions About Fundprinting Books

What types of binding are available?

We offer the two most common binding types: saddle-stitching and perfect-binding.

Saddle-Stitching: Saddle-stitching is one of the simplest binding techniques and is widely used for magazines and other publications. Folded signatures (groups of pages) are placed over a "saddle" and then stapled along the spine. We use it for books that are too thin to be perfect bound.
Perfect-Binding: Perfect-binding is the most common binding method for paperback books in which the pages are held together by gluing them to the cover.

If you require a different type of binding, such as section-sewn casebound (hardbound), we can make these as well, although this requires a special order. Lead times for special orders are typically 3-4 weeks and require a minimum of 50 units. Please see the Request for Quote page for our contact information to request a quotation on your particular specifications.

What is the smallest or largest book length that I can generate?

The following table provides information on minimum and maximum page lengths for both perfect-bound and saddle-stitched books.

Product	Minimum Page Length	Maximum Page Length
Saddle Stitch (2 staples on spine)	8	26
Perfect Bound	27	800

Saddle stitch is automatically selected if you order a book smaller than 28 pages. If your book is over 28 pages, it will be perfect-bound.

Miscellaneous Questions

Please see our see About page.

Frequently Asked Questions (FAQs)